Account Information
Expand AllWhere do I find my customer number?
Your customer number is located on your monthly statement. It is the 10-digit number in the field labeled "Account Number".
You may also call 1-866-464-0269 and speak to an agent.
How do I register my account online?
To register your account online in the Customer Portal, follow the steps below
- Select Add New Account button
- Enter the below information
- First Name
- Last Name
- Account Number
- Last Six of VIN
- Zip Code
- Social Security Number
- Select Submit
You may also call 1-866-464-0269 and speak with an agent.
How can I update my personal information?
If you have registered your account, you can update your personal information in the Customer Portal. Sign in, then go to My Information, select Edit and make the desired updates. Once updated, select Submit
You may also call 1-866-464-0269 and speak with an agent.
How can I view payment history for my account?
If you have registered your account, you can view your payment history in the Customer Portal. Sign in and select the Payment History tab.
You may also call 1-866-464-0269 and request a copy of your payment history and amortization schedule to be emailed, faxed or mailed directly to you.
How can I view past statements for my account?
If you have registered your account, you can view past statements in the Customer Portal. Sign in and select the Statements tab.
Billing and Payments
Expand AllWhat are my payment options?
You have many payment options:
- Free Online/Mobile Payments: If you have registered your account, you are able to make web and mobile payments using your bank account information (i.e. account and routing number) or a debit card in the Customer Portal. These can be scheduled as a one-time transaction on the One Time Payment tab or on a recurring schedule on the Recurring Payment tab.
- Free Automated Phone Payments: To access the free automated phone system, please dial 1-888-798-3783.
- By Mail: Please send a cashier’s check, money order or personal check along with the payment coupon included in your monthly statement to:
- Global Lending Services LLC
PO BOX 935538
Atlanta, GA 31193-5538
- Global Lending Services LLC
- MoneyGram:
- Pay to: GLS PAY
- Receive Code: 11998
- Note: Include your account number with your payment
- Western Union:
- Pay to: Global Lending Services LLC
- Code City: GLS
- State: SC
- Note: Include your account number with your payment
- Agent Assisted: Call 1-866-464-0269 to make a payment with an agent. If you choose to have a live agent assist with your payment, please note that there may be a fee for this service.
May I have my payment automatically deducted from my checking or savings account?
Yes. We offer a free automatic withdrawal directly from your checking account, savings account or debit account. Please have your Global Lending Services LLC account number available.
You may also call one of our customer service representatives at 866-464-0269 for assistance.
Where should I mail my payment?
- Regular Mail: If you wish to send a payment in the form of a personal check, cashier's check, or money order via regular mail, please send it to:
- Global Lending Services LLC
PO BOX 935538
Atlanta, GA 31193-5538 - Print your account number on your check or money order
- Do NOT mail cash
- Please allow 5-7 days for delivery
- Global Lending Services LLC
- Overnight/Certified Mail: If you wish to send a payment in the form of a personal check, cashier's check, or money order via overnight mail, certified mail or Next Day Air, please send it to:
- Lockbox Services Box #935538
Global Lending Services LLC (GLS)
3585 Atlanta Ave.
Hapeville, GA 30354 - Print your account number on your check or money order
- Do NOT mail cash
- Lockbox Services Box #935538
Do you accept payments by telephone?
Yes, we accept payments from personal checking or savings accounts, prepaid cards and debit cards via telephone. Have your account number available and call our free automated phone system at 1-888-798-3783. Any payment made using the automated system is processed free of charge. To make a payment with an agent, call us at 1-866-464-0269. If you choose to have a live agent assist with your payment, please note that there may be a fee for this service.
Will my payment post to my account on the same day as my transaction?
For your payment to post to your account effective the same day as your transaction, it must be made before 7:00 pm EST. Payments made after 7:00 pm EST will post to your account effective the following business day.
Will funds be drafted from my account the day they are received?
Each financial institution has unique timelines for processing and posting financial transactions. Please contact your financial institution for details.
Can a third-party make a payment on my account?
Yes, a third party can make a payment on your account. They will need to access the GLS Website here and select Guest Pay. To make a payment the “Guest” will need your account number, the zip code associated with your account and a valid email for confirmation purposes. (The email does not need to match the email associated with the account.)
If my payment does not clear the first time it is submitted, will the transaction be submitted again?
If your payment does not clear the first time, it may be submitted again, provided your financial institution will allow it. If the second attempt to draw funds fails, it may be considered an Insufficient Funds transaction.
Is there a grace period for late payments?
No, GLS does not offer a grace period. Payments are required to be made by the due date listed in your contract. Interest charges and possible late fees will accrue and be applied to your account based on the terms of your contract.
At what point will I be charged a late fee?
Late fee timeframes and amounts are dependent on state guidelines and the terms of your contract. Please refer to your contract.
May I skip a payment?
In accordance with your contract, you must make timely payments each month. If you believe you cannot make your monthly payment on time, please contact us toll-free at 1-866-464-0269
May I change my payment due date?
You are allowed one due date change during the life of the contract. The account must be current with a minimum of one full payment posted, and the new due date cannot exceed 14 days from the original due date. To request such a change, please call one of our agents toll-free at 1-866-464-0269.
How do I make additional payments to lower the outstanding principal on my loan?
Global Lending Services LLC loans are standard simple interest loans. Any payment made in excess of accrued interest and fees will automatically lower your principal. This will lower the daily accrual of interest on your loan and may allow you to pay off your loan in advance of the scheduled term.
How do I request payoff information?
The easiest way to view your loan payoff balance is through your online Customer Portal account. Sign in. Select the Request Payoff Tab.
You can also obtain a payoff balance by calling 1-866-464-0269.
May I refinance my contract?
Global Lending Services LLC does not offer refinancing on existing loans. You may have refinancing options through other financial institutions.
What is a simple interest loan?
A simple interest loan accrues interest daily from the day it's signed until the day it's paid off. The daily interest accrual is based on the remaining principal, interest rate and number of days in the year. As the principal is paid down, the daily interest decreases. Consistently making payments early can reduce the total cost of the loan. However, frequent late payments may lead to a higher total cost of the loan.
How are payments applied to my loan?
Payments are first applied to the interest that has accrued on your account since your last payment. We then apply the rest of your payment towards principal. Any funds paid in excess of your monthly installment amount first pay outstanding fees and then are applied to the principal.
How is daily interest computed?
(Principal Balance x Contract Interest Rate) / (days in the year) = Daily Interest
Example: ($10,000 x 18%) / 365 = $4.93 per day
Titles and Lien Releases
Expand AllI recently paid off my vehicle; when can I expect my title?
The certificate of title or lien satisfaction is sent to the authorized party in accordance with state specific regulations after the payoff has been posted to your account and the account is paid in full.
I have recently moved to a different state. How can I transfer my title?
State transfers are initiated by your local DMV office. Any request for Global Lending Services LLC documents or authorizations should be faxed to our Title Department at 716-616-5753.
I recently purchased my vehicle and have not received my tag or registration documents. What should I do?
Initial titling and registration are handled by the selling dealer. Please contact them for additional information.
Insurance and Warranty Information
Expand AllHow do I handle a Total Loss insurance claim due to damage or a stolen vehicle?
Please call 1-866-464-0269 toll free to speak to one of our agents. Please have the following information if available:
- Insurance Company, Adjuster Name, and Phone Number
- Claim number
- Date of Loss
- Mileage at the date of loss
- Copy of the police report or detailed statement of loss from Insurance Company
- Location of the vehicle
Do I need to continue to make payments if an insurance claim is in process?
Yes, the terms of the retail installment contract require that a customer meets his/her obligations even if a Total Loss occurs or if the vehicle is stolen. Global Lending Services LLC will continue reporting to credit bureaus in alignment with the terms of the signed retail installment contract.
How do I get my insurance check endorsed for repairable damage?
Please endorse the insurance check and mail to:
Attn: Repairable Damages
Global Lending Services LLC
PO Box 10437
Greenville, SC 29603
Before we endorse and release the check we will need:
- A copy of the body repair shop invoice
- A copy of proof of payment (if applicable)
- Pictures of the repaired vehicle
Once the repairs are completed on the vehicle, and all paperwork has been received for repairs, we will endorse the insurance check and:
- If the body shop has not been paid in full, we will send the check overnight to the body shop.
- If the body shop was paid in full and we have received proof thereof, the check may be used per your instructions:
- Applied to your account as principal (if check is properly endorsed by all parties)
- Applied to your account as a payment (if check is properly endorsed by all parties)
- Sent to your address on file
- Any combination of the above (if check is properly endorsed by all parties)
What are my insurance requirements?
You are required to maintain insurance that includes comprehensive and collision coverage with a maximum deductible of $1000.00.
Where do I send insurance coverage information?
To update or change your policy information, please contact your insurance company.
Mail insurance information to:
Global Lending Services LLC
P.O. Box 4588
Carmel, IN 46082
Fax insurance information to: 800-709-4817
Submit insurance information online at www.myinsuranceinfo.com
How do I cancel my Vehicle Service Contract (warranty) or Guaranteed Asset Protection (GAP) coverage?
Please contact your dealership to cancel your warranty and/or GAP coverage.
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